Privacy Policy
Privacy Policy
Effective Date: January 1, 2025
At Elarosea, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you visit or shop on our website. By using our site, you agree to the terms below.
1. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our business or legal requirements. Any updates will appear here with a new effective date. If we make significant updates, we’ll notify you via email or on our website.
2. What Information We Collect
We collect personal details that help us process your orders and improve your shopping experience. This may include:
- Name, shipping address, phone number, and email
- Payment and billing details (securely processed through trusted partners)
- Device information, IP address, and browsing activity (via cookies and analytics)
- Customer service communications and preferences
3. How We Use Your Information
Your information helps us provide a smooth and reliable shopping experience. We use it to:
- Process and deliver your orders
- Offer customer support and respond to inquiries
- Improve our products, services, and website experience
- Send updates, offers, or marketing messages (only with your consent)
- Prevent fraud and comply with legal obligations
4. Sharing Your Information
We only share your data with trusted service providers who help us operate our store. These may include:
- Shopify (store platform and order processing)
- Payment processors (for secure transactions)
- Analytics and marketing platforms (such as Google or Meta)
- Logistics and shipping partners
All partners are required to protect your data and use it solely for providing services on our behalf.
5. Cookies & Tracking
We use cookies and similar tools to enhance your browsing experience. Cookies help us:
- Remember your preferences and cart items
- Analyze website performance and visitor behavior
- Show relevant content and offers
You can disable cookies in your browser settings, though some site features may not work properly without them.
6. Advertising & Analytics
We may use your browsing data to show personalized ads through platforms like Facebook or Google. You can opt out anytime by managing your ad preferences:
7. Data Retention
We keep your personal data only as long as needed to provide our services or as required by law. You can request data deletion or updates anytime by contacting us at support@elarosea.store.
8. Your Rights
If you live in the EEA or similar regions, you have the right to:
- Access or request a copy of your personal data
- Ask for corrections or deletions
- Withdraw consent for marketing
- File a complaint with your local data protection authority
To exercise your rights, email us at support@elarosea.store.
9. Security
We use SSL encryption and industry-standard safeguards to protect your personal information. While no online system is 100% secure, we take every reasonable step to keep your data safe.
10. SMS & Email Marketing
If you subscribe to SMS or email updates, we may send order updates, reminders, or promotional offers. You can unsubscribe at any time by following the opt-out instructions in our messages.
11. Third-Party Links
Our website may contain links to external sites. We’re not responsible for their privacy policies or content, so we encourage you to review them before providing personal information.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Last Updated: January 1, 2025