FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ section — here you’ll find answers to some of the most common questions about shopping with Elarosea. If you can’t find what you’re looking for, please feel free to contact us anytime at support@elarosea.store. Our team is always happy to assist you.
How long does shipping take?
We offer free worldwide shipping on all orders over $100. Once your order has been confirmed (usually within 1–2 business days), delivery times are estimated as follows:
Standard Shipping: 8–12 business days
Express Shipping: 5–8 business days
Shipping times may vary slightly depending on your location, holidays, or customs inspections.
How do I track my order?
When your order ships, you’ll automatically receive an email (and SMS, if provided) with your tracking number. Simply click the tracking link to see real-time updates on your package’s delivery progress.
What is your return policy?
We want you to feel confident about every purchase. If your item doesn’t work out, you may return any unworn or unused product within 30 days of delivery. For full details, please see our Return & Exchange Policy page or email us at support@elarosea.store.
What if I receive a damaged or incorrect item?
We’re sorry that happened. Please email us at support@elarosea.store with your order number and a few clear photos showing the issue. Our team will make it right as quickly as possible.
Do you ship internationally?
Yes, we do! We ship to most countries around the world. International delivery typically takes 6–12 business days. Please note that customs duties or import taxes, if applicable, are the responsibility of the customer.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery, so it’s best to contact us as soon as possible if you need to make a change. Send us an email at support@elarosea.store, and we’ll do our best to help before your order ships.
What payment methods do you accept?
We currently accept the following secure payment options:
Visa, MasterCard, American Express, Discover
PayPal, Apple Pay, Google Pay, Venmo
All payments are processed through an encrypted checkout system to ensure your privacy and security.
Do you offer gift wrapping or message cards?
Yes! You can add gift wrapping and a personalized message during checkout — perfect for birthdays, holidays, or special surprises.
My package hasn’t arrived — what should I do?
If your tracking shows “delivered” but you haven’t received the package, please first check with neighbors or your local post office. If it’s still missing, contact us at support@elarosea.store, and our support team will assist right away.
How can I reach customer support?
You can reach our friendly support team anytime by emailing support@elarosea.store. We typically respond within 24–48 hours.
If you have any other questions, don’t hesitate to reach out. We’re here to make your Elarosea shopping experience smooth, joyful, and worry-free from start to finish.